Frequently Asked Questions

View common questions we receive from our guests and please do not hesitate to give us a call or email if there is anything we can do to make your stay more terrific.

What measures do you have in place for Covid-19?

• View our Pacific Hotels Care Policy

What is the closest Train Station to the hotel?

• Roma Street Station. . . a short walk up from the station to the hotel
• Central Station. . .ditto

What is the height of the car park?

• 2.1 meters

How far a stroll to. . .

• Queen Street Mall. . . 1.5 km. . .approx 10min walk down hill 
• Southbank. . .3.0km. . .approx 25 min walk down hill and over the river
• Brisbane City Botanic Gardens. . .2km. . .approx 25 min walk down hill, just follow Albert Street

How close is the hotel to Brisbane Private Hospital ?

• Less than 200m. . .a 2-5min walk. We are the closest hotel to Brisbane Private Hospital.

I’m arriving late, will I be able to check in?

• Our terrific team at reception are ready to welcome you to the hotel from 7am - 11pm daily.

When can I get a bite to eat at the hotel?

• Breakfast is served daily from 6.30am to 10.30am
• We have also partnered with Deliveroo, bringing restaurant quality food direct to your room.

Can I store my luggage prior to check-in time and after departure?

• Absolutely!

Airport Transfer?

• It is a breeze to get between the airport and Pacific Hotel Brisbane.
• Check out the handy guide our team have put together.

Are the Queensland borders open to Domestic visitors?

• Please visit the following website for the most up to date information on the current Queensland borders.
• www.covid19.qld.gov.au/government-actions/border-closing

Do you have isolation guests currently staying?

• We are currently providing accommodation for the Returned Traveller Program until the end of October 2020.
• These rooms are located on separate floors (1-4) with restricted access to all other hotel guests.
• There is 24/7 police presence at the hotel, managing the Returned Traveller Program.
• This is communicated on our website, via confirmation emails and within our Pacific Hotels Care Policy.

What is the Returned Traveller Program?

• People are required to enter government-managed isolation for a range of reasons.
• This includes those transitioning to a remote area, entering Australia from overseas or  from a Covid-19 hot-spot in Australia.

What measures are in place for the safety of staff, guests and the community?

• Our rooms and public areas are cleaned with commercial-grade cleaning chemicals.
• The frequency and intensity of cleaning high touchpoints has been increased, including all public area surfaces, door handles, room keys, staff entrances and guest entrances.
• Staff are provided with the most up to date information as well as the importance of maintaining extremely high standards of cleanliness.
• Sanitisers are available at central points throughout the hotel.
• Staff temperatures are taken before every shift.
• Any staff member feeling unwell or presenting symptoms must notify their manager and leave work.
• Please view our Pacific Hotels Care Policy for more info.